PRIVACY POLICY
Last updated: July 29, 2025
This Privacy Policy describes how OLYNA (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use our website and services (the “Services”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and Québec’s Law 25 on the protection of personal information.
1. Who We Are
Business name: OLYNA
Contact: my.olyna.353@gmail.com
Address: 315 Boulevard René-Lévesque Est , Montréal, QC, H2X 3P3, CA
Platform: Shopify Inc. – Hosting and e-commerce provider
2. What Personal Information We Collect
We collect the following personal data when you use our Services:
• Contact information (name, address, phone, email)
• Payment details (card info via Shopify payment or Stripe/PayPal – we do not store these)
• Order and transaction history
• IP address, browser and device info
• Communication history (emails, support requests)
We may also collect certain data via cookies and analytics tools (Shopify, Google, Meta, etc.).
3. Why We Collect Your Data
We process your data for the following purposes:
• To process and deliver your orders
• To provide customer support
• To send transactional and optional marketing emails (only with your consent)
• To improve and personalize your shopping experience
• To comply with legal obligations
4. Legal Basis for Processing
Under GDPR and Law 25, we rely on:
• Your consent (for marketing, cookies, etc.)
• Performance of a contract (order processing)
• Legal obligations (taxes, fraud prevention)
• Legitimate interest (security, analytics)
5. Your Rights (under GDPR & Law 25)
You have the right to:
• Access the data we hold about you
• Correct or update your data
• Request deletion of your personal data
• Withdraw consent at any time
• Object to certain uses (e.g. marketing)
• File a complaint with your local Data Protection Authority
You can exercise any of these rights by contacting us at my.olyna.353@gmail.com. We will respond within 30 days.
6. Data Storage and Transfers
Your data is stored securely on servers hosted by Shopify Inc., located in Canada and other regions.
When data is transferred outside the EU/EEA, we rely on legal safeguards such as Standard Contractual Clauses or recognized adequacy decisions.
7. Cookies
We use cookies and similar technologies to:
• Enable basic functions (shopping cart, login)
• Understand usage patterns
• Improve site performance
• Show relevant ads (only if you consent)
You may disable cookies in your browser settings.
8. Children’s Data
Our site is not intended for children under 16. We do not knowingly collect personal data from minors.
9. Data Sharing
We may share your data with:
• Shopify (hosting, analytics, payments)
• Payment processors (Stripe, PayPal)
• Shipping and fulfillment providers
• Marketing partners (only with your consent)
We never sell your data.
10. How Long We Keep Your Data
We retain personal data only as long as necessary to:
• Provide our services
• Comply with legal obligations
• Handle customer service and warranties
11. Security
We apply strict technical and organizational measures to protect your data. However, no system is 100% secure. Please avoid sending sensitive info via unsecured email.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulations. You’ll be notified if any significant changes are made.
13. Contact
To exercise your privacy rights or for any questions:
📧 my.olyna.353@gmail.com
📍 315 Boulevard René-Lévesque Est , Montréal, QC, H2X 3P3, CA